Booking & Cancelling

Appointments can be made online through our booking software and by telephone. Walk-in appointments are being managed with extra care in support of our COVID-19 safety measures. New patients must pre-book their first appointment with us.

Booking Your Treatment


We love the self-sufficiency of online booking. Jane, scheduling software, is available 24-hours a day.


By making a patient profile with your email and a self-created password, you can log into the patient portal, always up-to-date with appointment availability and clinic hours, whenever you wish. Booking in more treatments? Doing a cancellation? It all happens here.


Appointments can be made by phone. Voicemails are answered outside of clinic hours ASAP.

Walking In

Return patients interested in walk-in appointments must be prepared to wait for chair availability, now decreased, so we can keep with physical distancing measures. New patients can no longer do walk-in appointments and must pre-book their session.


Learn more about our new protocols for COVID-19 and be in touch with any questions you have about how to walk-in like a champ.

Cancellation Policy

*We require a minimum of 3-hours notice for appointment cancellations*



Appointments can be cancelled:

  • By Voicemail (613) 413-3804

We have this policy to keep the focus on what really matters: if we know you aren't coming, then someone else can. That way it's a win for everyone: you, us, and your fellow patient community. 

What if I'm running late?

Lateness - we get it. It's something that happens regardless of our best intentions. No need to call us to tell you you're running late - we already know! We see those arriving late as soon as possible based on the the busyness of the schedule and our COVID-19 safety measures.

**We close 50 minutes after the last appointment of the shift. If you booked this slot and are running late, your treatment will be shortened depending on when you arrive.

Ottawa Community Acupuncture acknowledges that its practice sits on the traditional and unceded territory of the Algonquin nation. We recognize their historical connection to this place and the many generations who have taken care of this land