Booking & Cancelling
At Ottawa Community Acupuncture, appointments can be made online, by phone, or by dropping into the studio in person. We aren't going to lie, online booking is our preference, but we get it isn't everyone's cup of tea. Our aim is for you to get here so you can get better - whatever the manner
Booking Your Treatment
In community acupuncture, we love the self-sufficiency of online booking. Jane, our rad and proudly Canadian scheduling software, is available 24-hours a day.
By make a patient profile with your email and a self-created password, you can log into the patient portal, always up-to-date with appointment availability and clinic hours, whenever you wish. Booking in more treatments? Doing a cancellation? It all happens here.
We are keen to offer a walk-in option to our patients.
We ask those walking in to have flexibility in their timing as on-time, pre-booked patients will be seen first. Some shifts may have a wait period while others may not - the ebb and flow of a studio shift is an ever-changing beast.
On shifts where the schedule is full, less walk-in patients can be accommodated. Until we buy more chairs, that is!
Appointments can be made by telephone. Voicemails are answered outside of clinic hours ASAP.
Our Cancellation Policy
*We require a minimum of 3-hours notice for appointment cancellations*
Appointments can be cancelled:
Through Jane, our appointment scheduling software. Log into 'My Account' at the top right to see a list of your upcoming appointments. A 'Cancel' button is next to each booking for you to select.
By Voicemail at (613) 413-3804
We have this policy to keep the focus on what really matters to us: if we know you aren't coming, then someone else can. That way, it's a win for everyone: you, us, and your fellow patient community.
What if I'm running late?
Lateness - we get it. It's something that happens regardless of our intentions. No need to call us to tell you you're running late. We already know! We see those arriving late as soon as possible based on the schedule.
**We close 50 minutes after the last appointment of the shift. If you booked this slot and are running late, your treatment will be shortened depending on when you arrive.