Booking & Cancelling
Appointments can be made online through our booking software and by telephone. Walk-in appointments are being managed with extra care in support of our COVID-19 safety measures. New patients must pre-book their first appointment with us.
Booking Your Treatment
We love the self-sufficiency of online booking. Jane, scheduling software, is available 24-hours a day.
By making a patient profile with your email and a self-created password, you can log into the patient portal, always up-to-date with appointment availability and clinic hours, whenever you wish. Booking in more treatments? Doing a cancellation? It all happens here.
Appointments can be made by phone. Voicemails are answered outside of clinic hours ASAP.
Return patients interested in walk-in appointments must be prepared to wait for chair availability, now decreased, so we can keep with physical distancing measures. New patients can no longer do walk-in appointments and must pre-book their session.
*We require a minimum of 3-hours notice for appointment cancellations*
Appointments can be cancelled:
By Voicemail (613) 413-3804
We have this policy to keep the focus on what really matters: if we know you aren't coming, then someone else can. That way it's a win for everyone: you, us, and your fellow patient community.
What if I'm running late?
Lateness - we get it. It's something that happens regardless of our best intentions. No need to call us to tell you you're running late - we already know! We see those arriving late as soon as possible based on the the busyness of the schedule and our COVID-19 safety measures.
**We close 50 minutes after the last appointment of the shift. If you booked this slot and are running late, your treatment will be shortened depending on when you arrive.