Booking & Cancelling

Appointments can be made online through our booking software and by telephone. Walk-in appointments are being managed carefully in support of our COVID-19 safety measures. New patients must pre-book their first appointment with us.

Booking Your Treatment

Online

We love the self-sufficiency of online booking. Our scheduling software is available 24-hours a day.

 

By making a patient profile with your email and a self-created password, you can log into the patient portal, always up-to-date with appointment availability and clinic hours, whenever you wish. Booking in more treatments? Doing a cancellation? It all happens here.

Phone

Appointments can be made by phone. We do not answer the phone during studio hours as we are with patients, but voicemails are answered outside of clinic hours ASAP.

Walking In

New patients can no longer do walk-in appointments and must pre-book their session. Return patients interested in walk-in appointments must be prepared to wait for chair availability. 

Cancellation Policy

**We ask for 12-hours notice for appointment cancellations**

*A $20 fee is charged for late cancellations and appointment no-shows*

 

Appointments can be cancelled:

We appreciate, so much, that emergencies happen and are open to waiving the fee on an individual basis.

We have this policy to keep the focus on what really matters: if we know you aren't coming then someone else can. That way it's a win for everyone: you, us, and your fellow patient community. 

What if I'm running late?

Lateness - we get it. It's something that happens regardless of our best intentions. No need to call to tell us you're running late - we already know! We see those arriving late as soon as possible based on the busyness of the shift. Latecomers may need to have their treatments capped at 30 minutes on fully-booked days.

**We close 1 hour after the last appointment of the shift. If you booked this slot and are running late, your treatment will be shortened depending on when you arrive.

Ottawa Community Acupuncture acknowledges that its practice sits on the traditional and unceded territory of the Algonquin nation. We recognize their historical connection to this place and the many generations who have taken care of this land